Welcome to the ISSBD Help Page! We have put together this guide to help you with everything from logging into the membership system to exploring ISSBD’s websites and resources.
Yes, everybody needs an account in our new registration system. If you were a member under the old system (managed by SAGE until 2023), you must create a new account because passwords could not be transferred. Creating an account is free and only requires your name and email.
No. The old system was managed by SAGE until 2023. We now use a new system (since 2024). You must create a new account. Your previous membership history is not automatically imported, but ISSBD can assist if you need historical records.
Yes. If you pay for additional years in advance, the fee for the following years is reduced by 50%. This option is available only if you are already a current member and residing in a high-income country..
Click “Forgot Password?” on the login page. Enter your email, and you will receive a reset link. If you do not see the email, please check your spam/junk folder. If still no email, contact webmaster@issbd.org.
Step 1: Create an account at https://members.issbd.org/
Step 2: Log in and go to Membership → Join/Renew.
Step 3: Select your membership category and complete payment.
See details on https://issbd.org/membership
Each year, you will need to fill in a new form and enter your payment details again (we do not store them). Your profile information will be pre-filled to make the process easy. Automatic renewals are not available for consumer protection reasons.
Yes. You can secure your membership for future years, but only in consecutive order. For example, you can register for 2026 only if you are already a 2025 member. If you are not a 2025 member, registration for 2026 will open in November of that year..
In the new registration system, you no longer need to remember an ID number, and you will not be required to provide an ID number for any purpose. Your email address serves as your unique identifier and is all you need to access your account or confirm your membership.
Payments are made online via credit card, Alipay or WeChat Pay. After payment, your status will change to “Completed” and you will receive a confirmation email.
Please contact juliebowker5@gmail.com to discuss alternative payment arrangements.
You will see a green success message on your screen, a downloadable PDF receipt in “My-History” (in the blue top menu), and receive two emails: one from ISSBD with your details and one from the payment processor.
If your payment is not processed, your status will remain “Waiting”. In that case, try again once your entry is automatically deleted (within 15–30 minutes). For persistent problems, contact members@issbd.org.
You can download your receipt from My History >> My Memberships in the top blue bar.
Yes. If you pay for additional years in advance, the fee for the following years is reduced by 50%. This option is available only if you are already a current member and residing in a high-income country.
Yes. Members living in LMIC countries (based on World Bank categories) can benefit from reduced membership rates. You can see the country classifications in more detail on the World Bank’s “The World by Income and Region” page: World Bank — The World by Income & Region . More details are available on the Joining ISSBD page.
Log in → My Profile → Edit. Update your name, email, affiliation, etc. Don’t forget to save changes.
Members receive free access to ISSBD’s journals. After login, go to Member Benefits → Journals to find access links. Access is authenticated automatically through your ISSBD login.
Go to the menu ‘My-History’ page which is on the top blue menu. The My-History page allows you to see a summary of your membership records, payments, and other submissions.
Go to Grants → Apply (inside the Member Portal). Complete the form and upload required documents.
Try updating your browser or using another one (Chrome, Firefox, Edge). If the problem persists, contact webmaster@issbd.org with a screenshot.
Please check your spam/junk folder. Also add our addresses to your safe senders list. If you still don’t receive emails, contact comms@issbd.org.
For Technical/Website Issues:
Jan Boom, Webmaster: webmaster@issbd.org
For Membership Questions:
Karen Castillo, Membership Manager: members@issbd.org
Dr. Julie Bowker, Membership Secretary: juliebowker5@gmail.com
For Communications & General Inquiries:
Patrick Njoroge, Communications Manager: comms@issbd.org
For Special Payment Situations:
If your government or banks in your country do not allow payments to foreign accounts, please contact Dr. Julie Bowker at juliebowker5@gmail.com